You must be an active member of EBO SACCO. Visit any EBO branch near you, download the app from the Google Play Store or Apple App Store. You will need your account number and to complete a one-time registration process to set your PIN.

First, ensure you have a stable internet connection. If you've forgotten your PIN, contact our support or visit your nearest branch.

Yes, this can be done under settings as long as you remember your current PIN.

EBO SACCO customer service officer will provide the account number at onboarding.

For security reasons, your account is typically tied to one device. If you log in on a new device, you may need to verify your identity through an OTP (One-Time Password) sent to your registered phone number.

Accounts are usually locked after several failed login attempts. Please contact our customer support to unlock your account securely.

You can deposit/withdraw money, view your savings, shares and loan balances, transfer funds to other EBO members, make loan repayments, request for a digital loan, view your transaction history, pay for bills and utilities, update your personal details, and much more anytime, anywhere.

Once logged in, your dashboard will typically show your primary deposit, share and loan balances with authorisation. Navigate to the "Mini statement" or "Full Statement" features to view detailed transactions for your deposit account.

For security, sensitive information like your phone number (which is used for OTPs) usually cannot be changed in the app. Please visit a branch with your ID to update these details.

Go to the "Mobile Loan" feature of the app. Here you can see your active loan details and repayment schedule.

Go to the "Internal Funds Transfer" feature, enter recipient’s account numbers or choose from beneficiaries, confirm the details and authorize the transfer with your PIN.

Not now but this service will be available in the near future.

You can repay a loan directly from your EBO savings account. Go to the "Mobile Loans" feature, select loan repayment, select the loan to repay, confirm details and submit.

Yes, for security purposes, daily and per-transaction limits are applied. Contact support to know about your transaction limits.

Transfer to other banks is not available at the moment.

Navigate to the "Mobile Loans" feature and select "Loan application." Choose the loan product you want, enter the amount and preferred repayment period, review the terms, and submit your application. You will receive an SMS/notification upon approval.

Qualification is based on your savings history, existing loan status, and credit score. The app will typically show your pre-qualified loan limit if you are eligible.

Once approved, the loan amount is usually credited to your EBO SACCO savings account. You can then transfer it to your mobile money account using the withdraw money feature.

Absolutely. We use industry-standard encryption, secure PIN and 2-factor authentication, and session timeouts to protect your data. Never share your PIN or OTP with anyone.

Contact your mobile network provider to bar your SIM card immediately. Then, call EBO SACCO customer support to temporarily block mobile banking access to your SACCO account.

Do not share this OTP with anyone. This likely means someone else is trying to access your account but cannot proceed without the OTP. Change your PIN immediately and contact customer support to report the incident.

First, check your internet connection. Then, ensure you have the latest version of the app installed from the app store. If the problem continues, try closing the app completely and reopening it, or restart your phone.

Note the exact error code and message. Common reasons include insufficient funds, network issues, or exceeded transaction limits. If you cannot resolve it, contact support with the error details.

You can find help within the app under "Call Us" or "Email Us." This section will provide our phone numbers, email address, and physical branch locations. Our support team is available during working hours.

Downloading and using the app is free but subject to internet data charges. However, standard EBO SACCO transaction fees (e.g., for bank transfers, withdrawals, deposits) may apply. These fees are always displayed for your confirmation before you complete any transaction.